Frequently Asked Questions

Everything you need to know about our handcrafted collectibles and home decor.

What materials are Jim Shore figurines made of?

Each figurine is crafted from high-quality stone resin, which allows for the intricate detail and texture that mimics hand-carved wood.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout.

What is your return policy for damaged items?

If your item arrives damaged or defective, please contact our customer service team within 30 days of receipt to arrange for a full refund or replacement.

Do you offer international shipping?

Yes, we ship to select international locations. Shipping costs and delivery timelines are calculated at checkout based on the destination country.

How should I clean and care for my Jim Shore collectibles?

We recommend using a soft, dry cloth or a small brush to remove dust. Avoid using water, detergents, or abrasive cleaners as they may damage the hand-painted finish.

Are these products authentic Jim Shore designs?

Yes, all products sold on our site are authentic Jim Shore designs, featuring his signature blend of folk art and quilt patterns.