Returns & Exchanges

At Jim Shore Designs, we want you to be completely delighted with your handcrafted collectibles; if you are not satisfied, you may return your items within 30 days of delivery for a full refund.

1

Initiate Your Return

Log into your account portal and select the specific order containing the Jim Shore figurine or home decor item you wish to return to receive a Return Authorization number.

2

Pack with Care

Carefully place the item back into its original Jim Shore branded gift box with all protective foam inserts to ensure it remains safe during transit.

3

Attach Shipping Label

Securely tape the shipping box and affix the provided prepaid return label over any previous delivery markings to ensure accurate tracking.

4

Receive Your Refund

Once our warehouse inspects the returned piece for quality assurance, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing